Frequently Asked Questions

General questions

We respond to some of your frequently asked platform-related questions. Please get in touch with us if you have any questions that aren't discussed here.

---

• How do i verify my identity

  Biz Holding uses identity verification to comply with Know Your Customer (KYC) laws. KYC is a method of identifying and verifying that a customer is who they say they are. This is a multi-step process to prevent unauthorized account creation and use.

• What is two-factor authentication?

  Biz Holding offers two-factor authentication (2FA) or multi-factor authentication, in addition to username and password as an additional layer of security. If 2-factor Verification is enabled on your account, you'll need to enter your username and password, as well as a unique verification code sent to your mobile phone.

• How do I add a payment method?

  Link payment method: Select menu Select Profile & Settings. Select Add payment method. Select the payment method you want to link. Depending on the type of payment method linked, follow the instructions to complete verification.

• How do I add a payment method when buying cryptocurrencies?

  Select menu Select the asset you want to purchase. Select Add payment method. (If you've already linked a payment method, tap the payment method to open this option.) Depending on the type of payment method linked, follow the instructions to complete verification. Note that when you link your bank account, your bank account details are never sent to Biz Holding. For more information on how to protect your bank account information, please visit our help page. For more information on how Biz Holding uses your linked bank account, please see the Biz Holding User Agreement and the Biz Holding Privacy Policy.

• Can I cancel a cryptocurrency transaction?

  A transaction cannot be canceled or modified once initiated due to the nature of digital currency protocols. This allows merchants to accept digital currency without the risk of chargebacks. Therefore, users should be careful when sending funds, as the transaction cannot be reversed unless the recipient asks for a refund.

• Why is my transactions pending?

  Incoming transactions appear in your account almost immediately, but are shown as "pending" until sufficient network confirmation is obtained. Once the transaction is confirmed, it will show as "Complete". This means that the transaction cannot be reversed and the funds cannot be withdrawn.

• Common causes of unconfirmed transactions

  Small transfers with insufficient fees: All Bitcoin transactions require a miner fee that must be verified by the Bitcoin network. When sending bitcoin, you will be asked to add a miner fee to ensure the transaction is confirmed. Transactions may not be confirmed if insufficient fees are included. If you spend the same coin twice: If two transactions attempt to spend the same coin, one of them will not be confirmed by the network. Transactions generated by Biz Holding generally do not allow this to happen, as the backend system is designed to prevent it. Spend Unverified Coins: If you try to spend coins that are still pending in your account, no transaction will be generated until the coins are confirmed. High network volume: In some cases, large amounts of digital currency are sent around the world, resulting in more transactions than there is room for with each new block.

---

Technological issues

---

• Is your product work with Linux and Windows ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

• Is the kernel updated ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

• What tools do I need to dismount the product ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

• Does the warranty apply to used items ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

---

Financial issues

---

• Can I pay monthly with rates ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

• Do you apply extra charges for payments by bank transfer ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

• How much do I need to wait after the payment ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

• What do I do if the payment is unsucceful ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

• Are cryptcurrencies like Bitcoin and Ethereum accepted ?

  Lorem ipsum dolor sit amet consectetur adipiscing elitsed do eiusmod tempor incididunt utlabore et dolore magna aliqua. Utenim ad minim veniam quis nostrud exercitation ullamco laboris.

---